FAQ

It is a shipping company that is not connected in real time with our servers. If you choose to book with an offline company, our system will record your request and our operators will contact the company in order to issue your ticket. Reservation requests are processed as soon as possible if they are submitted during the opening hours of our center, which means that the entire process can take less than 30 minutes and up to a maximum of 24 hours. Our operators will always answer by e-mail. If you choose to pay by credit card or PayPal you will not be charged of any amount until your ticket has been issued.

You can pay your trip by bank transfer, Pay pal or credit card (the web-site is protected by Secure site certificate). The payment conditions are at the end of data insertion.

If it is Saturday, Sunday bookings cannot be made for offline companies such as: Caremar, Balearia, SNCM, Corsica Maritima, Smyril, Traghetti Ponza. For the above mentioned companies, requests cannot be made the night before for the next day's departure early in the morning. For all other companies, reservations can be made 24 / 24h with payment by credit card, PayPal and online bank transfer. This type of booking does not require operator control. All bookings for offline companies must be verified and re-checked by an operator to avoid inaccuracies in the entries made online at the time of your booking.

Age to be indicated when booking. It is important to enter the right age of each passenger. Putting the exact age in the system allows it to calculate the correct fees according to the age brackets provided by each individual company. By age we mean the years already completed at the time of the outward journey. E.g. A passenger who is born on the 20.06.2010 and travels on the 15.10.2023, must indicate 13 years of age. For children under one year, indicate years 0.

If you don't know the plate number of your car at the moment of reservation, you can just enter RENTAL or NA - for not available - in the "Plate" field. Alternatively, by clicking on the "Plate ... rental car?" link, the field will be filled in automatically.

On our system it is not possible to book any type of commercial vehicle, this possibility is only left to the call centre which will be able to check if the company you are interested in can be booked through Ferriesonline.com.

Booking requests are processed as soon as possible if they are submitted during the opening time of our center, which means that it can take less than 30 minutes and up to a maximum of 24 hours. All our communications will be sent by e-mail from our operators. For the "Buy direct" companies, your ticket is immediately issued if you choose to pay by credit card or PayPal.

You can bring you pet on all ships, however there are some restrictions: they cannot enter the dining rooms and cabins. There are many companies that offer cabins for pets, we invite you to select that type of cabins among those available. If it is not available, it can be requested by calling our reservation center during the opening hours at (+44) 2039208935. For the other companies, pet will be accomodated in the on-board kennels in special cages. It is not possible to leave the animals in the car during the crossing.

On our online system it is not possible to book a different number of people or vehicles between the outward and return journey, so two separate bookings must be made.

Are you looking for the best online site to buy a ferry ticket for your holiday? Here you are! Ferriesonline.com is a secure site protected by Alpha, a company specialised in information security for e-commerce sites. Credit card transactions are carried out using Banca Sella with "secure code" certification, a security service that protects the cardholder against any unauthorised online transactions. Activation procedures vary depending on the card issuer and generally consist of choosing a password to be used for Internet purchases. We therefore invite you to contact your bank's customer service department or your local branch. If you have forgotten your Visa or Mastercard "secure code", please contact your bank's customer service department or contact your reference branch.

The commission paid to Ferriesonline.com under the heading "booking fees" refers to the fee received for the administrative costs of handling the practice. Since this is remuneration for an intermediation service resulting from a mandate relationship, it is not subject to any reimbursement in case of withdrawal, even following rectification or cancellation made by the company. Ancilliary costs (e.g. cancellation guarantee) are not refundable in case of withdrawal as they are issued and paid to the companies providing the service. It follows that the refund will be calculated only on the portion of the ticket.

Refunds must be requested by registered mail always and only to the shipping company according to the passenger's rights (European regulation 1177/2010) using the appropriate form prepared by the Company (if prepared): - in situations of delayed arrival or cancellation of the journey exceeds 90 minutes: reimbursement or re-protection guarantee, adequate assistance (which includes snacks, meals, drinks or sooner hotel accommodation with financial coverage up to 80 euros per night for a maximum of 3 nights). In case of delay on arrival or cancellation of the trip: compensation between 25 and 50% of the ticket price of the delayed or canceled journey. the Minimum 25% reimbursement is granted if the ship has a delay of at least three hours in a regular scheduled service that takes between 8 and 24 hours of travel. If the delay exceeds double the indicated time by three hours, the reimbursement rises to 50% of the ticket price. the financial compensation is made within one month of the presentation of the relevant application. The financial compensation can be made through vouchers or other services if the conditions are flexible, in particular as regards the period of validity and the destination. The financial compensation is made at the request of the passenger. The financial compensation granted to the ticket price is not subject to deductions of costs related to the financial transaction such as taxes, telephone charges or stamp duties. The carrier may set a minimum threshold below which no reimbursement takes place and which cannot exceed 6.00 euros. The reimbursement provisions are without prejudice to the right of passengers to apply to the courts for reimbursements related to losses due to cancellation or delays in transport services. Specific assistance must be granted to disabled people or those with reduced mobility both on the port term and on board the ship.

It is necessary to contact the call center on +44 2039208935 or send an e-mail to support@ferrioesonline.com, reporting the reservation number indicated at the time of the online confirmation and the surname of the passenger. An operator will provide you with information on the status of the reservation and will send you the tickets to the e-mail address indicated during the booking process, if it was successful. Otherwise, the operator will re-book or contact you to solve the problem. On closing days, all reports that will be sent exclusively via e-mail to support@ferrioesonline.com will be verified by our staff during the day as indicated above, proceeding with checking the status of the reservation, sending the ticket by e-mail or in case of problems by contacting the customer to solve the problem. Reports sent by e-mail during the night will be examined the next morning.

In the purchase phase you must enter your ID. For those who do not have one at the reservation stage, a fictitious document number can be entered in the required field: i.e. "Identity card" insert number 0 and 31/12/2023 as the expiration date or press on the "Document Number ... Still waiting for your passport?" button for automatic filling in. You must inform us of the document number and its expiry date as soon as you have it.